Intercom

4
4 from 124 Reviews and Ratings
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Average Rating

4

/
5

124 Reviews

5 Star
29%
4 Star
44%
3 Star
23%
2 Star
5%
1 Star
0%

Filtered Reviews

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Review Time

james_collins
Useful but limited

Got what I paid for I guess. Nothing special but nothing terrible either.

3
Date of experience: Oct 30, 2025
mark_adams
Would recommend to colleagues

Does more than I expected honestly.

5
Date of experience: Oct 19, 2025
ethan_walker
Everything worked as hoped

Search functionality actually returns relevant results, which is rare. Customers got faster replies and seemed happier.

4
Date of experience: Mar 31, 2026
Nora C.
Exceeded my low expectations

Setup wizard guided us through everything. No guesswork involved.

4
Date of experience: Feb 12, 2026
Logan S.
Survivable experience

The documentation could use some work. Had to figure some things out myself. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Feb 28, 2026
Nora
Halfway there

No complaints, no compliments either.

3
Date of experience: Apr 29, 2026
owen_cook
Decent start needs work

Some real highlights but also some low points. Balanced experience. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Apr 30, 2026
Ryan
Quite impressed actually

Performs admirably under our workload.

5
Date of experience: Mar 19, 2026
Zoe Bailey
It will do for now

Acceptable but nothing impressive about it.

3
Date of experience: May 03, 2026
Daniel Evans
Not disappointed, not thrilled

Not the worst I have used but not the best either. Right in the middle. Some things work perfectly, others made me scratch my head. Inconsistent experience.

3
Date of experience: Dec 09, 2025