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Help Scout

4
4 from 136 Reviews and Ratings
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Average Rating

4

/
5

136 Reviews

5 Star
25%
4 Star
51%
3 Star
21%
2 Star
3%
1 Star
0%

Filtered Reviews

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Review Time

Leo Cook
Works as advertised

Does not try to be everything to everyone. Focused and effective. Customers got faster replies and seemed happier.

4
Date of experience: Nov 22, 2025
nina_morgan
Clean interface, smooth setup

Exactly what we needed, nothing less.

4
Date of experience: Oct 28, 2025
leo_taylor
Decent but forgettable

The idea is solid but the execution has gaps. Would be great with some fixes.

3
Date of experience: Apr 16, 2026
Adam Hill
Works as advertised

Templates look professional without needing design skills to customize. Our support tickets were resolved same day each time. Impressive. Ticket management kept our support team well organized.

4
Date of experience: Jan 25, 2026
Ruby
Not bad for the price point

Top notch product, highly recommend.

5
Date of experience: Dec 25, 2025
sophia_reed
Gave up eventually

Reputation tools were too basic for what we actually needed. Ticket routing was broken, customers got the wrong agents.

2
Date of experience: Jan 02, 2026
Lily S.
Nothing groundbreaking

Does the essentials right but the extras feel rushed and unfinished. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Nov 04, 2025
Jack Martin
A step up from competitors

Does exactly what I needed without any fuss.

4
Date of experience: Apr 06, 2026
Oliver Hall
No issues at all

Happy customer right here, no complaints.

4
Date of experience: Jan 21, 2026
Ben T.
Pretty happy with this

Customer support got back to us within minutes. Refreshing change. Ticket management kept our support team well organized.

5
Date of experience: Apr 26, 2026

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