Name: Help Scout
Address: 6801 Main Street, Unit 54, Seattle, Washington, 98101, United States, Seattle, Washington, 98101, United States
Telephone: +17158086817
Rating: 4.0

Ben Roberts Guest

3 months ago

Been solid since install

A gem in a sea of mediocre tools.

Date of experience: Nov 08, 2025

nina_hill Guest

1 month ago

Happy with the purchase

Ticked all the boxes I needed. Simple as that. Ticket management kept our support team well organized.

Date of experience: Nov 07, 2025

Ben R. Guest

4 weeks ago

Time and money well spent

Migration from our old system was smoother than I feared it would be.

Date of experience: Jan 05, 2026

Owen M. Guest

2 months ago

Happy with how this turned out

Glad we made this choice, working great.

Date of experience: Jan 12, 2026

Chloe Guest

2 months ago

Not bad not good

Some good aspects, some bad ones too.

Date of experience: Mar 18, 2026

james_collins Guest

1 month ago

Solidly built platform

Reporting tools gave me the data I needed without digging around.

Date of experience: Jan 21, 2026

David N. Guest

1 month ago

It will do for now

Had higher hopes based on the marketing. Reality did not quite match the promises. Ticketing works but the interface feels outdated.

Date of experience: May 07, 2026

Eva Guest

1 month ago

Standard issue stuff

Some integrations work well, others feel bolted on. Hit or miss in that area. Works for the basics but advanced functionality has room to grow. Ticketing works but the interface feels outdated.

Date of experience: Nov 19, 2025

Leo Guest

2 months ago

Happy overall with this

Setup was faster than I expected for something like this. Ticket management kept our support team well organized.

Date of experience: Apr 22, 2026

Amelia B. Guest

4 weeks ago

Pleasantly surprised

Migration from our old system was smoother than I feared it would be. Setup was genuinely easy. Had it configured in under half an hour. Ticket management kept our support team well organized.