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Help Scout

4
4 from 136 Reviews and Ratings
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Average Rating

4

/
5

136 Reviews

5 Star
25%
4 Star
51%
3 Star
21%
2 Star
3%
1 Star
0%

Filtered Reviews

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Review Time

lucas_hill
Solidly built platform

The dashboard widgets are customizable and actually useful.

4
Date of experience: Dec 12, 2025
Daniel S.
Really came through for us

We tested several alternatives and this one came out on top clearly. Ticket management kept our support team well organized.

5
Date of experience: Mar 07, 2026
olivia_turner
Good but not great

It is okay I guess, nothing special.

3
Date of experience: Nov 25, 2025
Max R.
Handles our workload fine

Reporting tools gave me the data I needed without digging around.

5
Date of experience: Jan 09, 2026
Sofia M.
Right tool for the job

Does more than I expected honestly.

5
Date of experience: Jan 12, 2026
Oliver H.
No regrets whatsoever

Our team found it intuitive from day one. Productivity improved within the first week. Ticket management kept our support team well organized.

4
Date of experience: Nov 28, 2025
Sara Green
Decent start needs work

Setup took longer than expected given the promises. Once configured it is stable.

3
Date of experience: Jan 15, 2026
ryan_cook
Nothing special but fine

Navigation is okay but not as smooth as I would like. Gets the job done though. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Jan 29, 2026
Tom R.
Gets the job done well

Gets regular updates that actually improve things. Nice to see.

4
Date of experience: Jan 16, 2026
ben_turner
Exceeded our expectations

Got started straight away and had results within the first day. Pretty smooth experience. Ticket management kept our support team well organized.

4
Date of experience: Dec 09, 2025

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