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Help Scout

4
4 from 136 Reviews and Ratings
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Average Rating

4

/
5

136 Reviews

5 Star
25%
4 Star
51%
3 Star
21%
2 Star
3%
1 Star
0%

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Review Time

anna_young
Would recommend to colleagues

Feature updates have been consistent since we signed up. Keeps getting better. The onboarding guide was clear and we were up and running fast.

4
Date of experience: Apr 25, 2026
chris_green
A welcome surprise

Feature updates have been consistent since we signed up. Keeps getting better. Ticket management kept our support team well organized.

4
Date of experience: Apr 26, 2026
ben_stewart
Consistent performance so far

Happy I gave this a shot in the end.

5
Date of experience: Dec 30, 2025
Chris B.
Worth the money spent

The prebuilt templates saved us a ton of design work. Look great. We evaluated several options and this one came out ahead. Happy with the decision so far.

5
Date of experience: Oct 31, 2025
David Hall
Simple yet powerful

The reporting export options are comprehensive. Covers all bases. Ticket management kept our support team well organized.

4
Date of experience: Dec 23, 2025
Adam
Quick to adopt and use

Exactly as described, maybe even better.

5
Date of experience: Nov 21, 2025
Emma
Practical and useful

Exactly what we needed, nothing less.

4
Date of experience: Nov 02, 2025
Noah Young
Worked out well in the end

Migration from our old system was smoother than I feared it would be.

4
Date of experience: May 11, 2026
grace_adams
Really like this tool

No real complaints from my side honestly.

4
Date of experience: Mar 14, 2026
Emma Walker
Terrible all around

Loading times were painfully slow. Made the whole experience frustrating. Waste of time honestly. Would not wish this frustration on anyone.

2
Date of experience: Mar 19, 2026

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