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Help Scout

4
4 from 136 Reviews and Ratings
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Average Rating

4

/
5

136 Reviews

5 Star
25%
4 Star
51%
3 Star
21%
2 Star
3%
1 Star
0%

All Reviews

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Review Time

Chris
Does the basics okay

Does the job but uninspired.

3
Date of experience: Oct 16, 2025
Lucas Edwards
A valuable addition

Could not be happier with this.

5
Date of experience: Dec 23, 2025
Zoe Campbell
Solid execution overall

Makes our daily tasks so much easier.

4
Date of experience: Nov 09, 2025
Ruby Y.
Good value for the price

Our support tickets were resolved same day each time. Impressive. The trial period sold me on this one. Been happy ever since.

5
Date of experience: Jan 06, 2026
Sam
Clean interface, smooth setup

Does not try to be everything to everyone. Focused and effective. Ticket management kept our support team well organized.

4
Date of experience: Apr 03, 2026
Ava
Quality product all round

Does the trick for us, happy with it.

4
Date of experience: Oct 22, 2025
olivia_wilson
Fit our needs perfectly

Our team found it intuitive from day one. Productivity improved within the first week. Ticked all the boxes I needed. Simple as that.

4
Date of experience: Mar 01, 2026
Henry
Gets by, just barely

Took longer to set up than I expected. Once running it worked okay though. Ticketing works but the interface feels outdated.

3
Date of experience: Mar 06, 2026
Logan
Run of the mill

Got what I paid for I guess. Nothing special but nothing terrible either. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Mar 19, 2026
Alex S.
A reliable workhorse

The platform handles our workload without any performance issues.

4
Date of experience: Mar 01, 2026

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