Name: Freshdesk
Address: 2260 Park Lane, Suite 898, Austin, Texas, 78701, United States, Austin, Texas, 78701, United States
Telephone: +14096730984
Rating: 4.7

Anna Guest

3 months ago

Does not disappoint

The interface is clean without being too sparse. Good balance. Integration with our existing stack was painless. No hiccups there.

Date of experience: Nov 27, 2025

Oliver L. Guest

3 months ago

Better than I anticipated

Good enough for my purposes, that is all.

Date of experience: Dec 24, 2025

Sara Guest

1 month ago

Works better than expected

Quite straightforward to set up and the team picked it up fast. No real issues so far. Got started straight away and had results within the first day. Pretty smooth experience. Customers got faster replies and seemed happier.

Date of experience: Dec 18, 2025

Jon H. Guest

2 months ago

No fuss, just works

Customer support responded quickly when we had a minor question. Ticket management kept our support team well organized.

Date of experience: Dec 01, 2025

ryan_cook Guest

2 months ago

Happy to recommend this

Time invested was totally worth it.

Date of experience: Feb 09, 2026

julia_lewis Guest

3 weeks ago

Better than the last one

Customer support got back to us within minutes. Refreshing change.

Date of experience: Jan 27, 2026

Sam Guest

3 months ago

Run of the mill

The interface is okay but could be more intuitive overall. Ticketing works but the interface feels outdated.

Date of experience: Nov 03, 2025

Maya Cook Guest

1 month ago

Does what we need

The trial period sold me on this one. Been happy ever since. Customers got faster replies and seemed happier.

Date of experience: Feb 09, 2026

Sofia Phillips Guest

2 months ago

Gets my stamp of approval

We have had zero downtime since deployment. Cannot complain. Customers got faster replies and seemed happier.

Date of experience: Feb 17, 2026

peter_mitchell Guest

3 months ago

Gets the job done right

The feature set covers our needs with room to grow. Good value proposition all round. Collaboration features worked well for our remote team across different time zones. Customers got faster replies and seemed happier.