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Freshdesk

Freshdesk

4.7
4.7 from 101 Reviews and Ratings
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Average Rating

4.7

/
5

101 Reviews

5 Star
68%
4 Star
31%
3 Star
1%
2 Star
0%
1 Star
0%

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Review Time

Julia C.
Not bad for the price point

Solid performance across the board with minimal issues. Meets our needs well. Reliable product that does not crash or slow down under normal use. Ticket management kept our support team well organized.

4
Date of experience: Feb 05, 2026
ava_parker
No issues at all

Makes my workflow a bit smoother than before. Not much more I could ask for. The workflow automation saved us a good chunk of time on repetitive tasks.

5
Date of experience: Oct 25, 2025
Liam E.
Good value proposition

Templates look professional without needing design skills to customize. Set it up in about ten minutes and everything just worked. No complaints from my end.

5
Date of experience: Jan 07, 2026
jon_wilson
Pleasantly surprised

Really impressed with the quality.

5
Date of experience: Jan 30, 2026
Alex G.
Does what it says on the box

Collaboration features worked well for our remote team across different time zones. Customers got faster replies and seemed happier.

5
Date of experience: May 08, 2026
Zoe
Exactly what our team needed

Collaboration features worked well for our remote team across different time zones. Customers got faster replies and seemed happier.

5
Date of experience: Feb 22, 2026
Ava R.
Very pleased with this

Happy with how this turned out overall.

4
Date of experience: Mar 10, 2026
ethan_turner
A real timesaver

Exactly as described, maybe even better.

5
Date of experience: Jan 13, 2026
jack_anderson
Works well for our team

Solid product that does not pretend to be more than it is.

4
Date of experience: Mar 14, 2026
Tom Y.
No major complaints

Runs like a dream, zero complaints.

4
Date of experience: May 05, 2026

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