Freshdesk

4.7
4.7 from 101 Reviews and Ratings
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Average Rating

4.7

/
5

101 Reviews

5 Star
68%
4 Star
31%
3 Star
1%
2 Star
0%
1 Star
0%

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Review Time

Daniel
Glad we went with this

Works well across all our devices and browsers. Consistent experience.

5
Date of experience: Apr 16, 2026
Sam C.
Pleasantly effective

Deployment was straightforward and our team adapted quickly. So far the experience has been positive.

4
Date of experience: Feb 23, 2026
Ryan Young
Quite impressed actually

The onboarding process was well structured and saved our team a lot of time.

4
Date of experience: May 11, 2026
Hannah T.
A real timesaver

The documentation was clear and easy to follow. Did not need support at all. Pleasantly surprised by how well this works in practice. Would definitely consider it again. Customers got faster replies and seemed happier.

5
Date of experience: Jan 09, 2026
Consistent performance so far

We evaluated several options and this one came out ahead. Happy with the decision so far. Setup wizard guided us through everything. No guesswork involved. Ticket management kept our support team well organized.

4
Date of experience: Mar 05, 2026
Maya
A cut above the rest

Not bad for the price point at all.

4
Date of experience: Dec 05, 2025
Hannah W.
Been solid since install

Has reduced our manual workload by a lot. Team morale improved. Ticket management kept our support team well organized.

5
Date of experience: Dec 31, 2025
alex_anderson
Gets the job done right

Customer support responded quickly when we had a minor question.

5
Date of experience: Mar 13, 2026
Amelia E.
Worth the money spent

Gets the job done, nothing fancy needed.

4
Date of experience: Dec 26, 2025
Maya Thomas
Solid performance

Simple, clean, works exactly as expected.

5
Date of experience: Nov 19, 2025