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Freshdesk

Freshdesk

4.7
4.7 from 101 Reviews and Ratings
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Average Rating

4.7

/
5

101 Reviews

5 Star
68%
4 Star
31%
3 Star
1%
2 Star
0%
1 Star
0%

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Review Time

Lily T.
Effortless to set up

Everything syncs automatically without manual intervention. Love that.

5
Date of experience: Nov 28, 2025
maya_king
Solid performance

The onboarding guide was clear and we were up and running fast. Permissions and user management were straightforward to configure. Customers got faster replies and seemed happier.

5
Date of experience: Jan 27, 2026
Sophia
Worth considering for sure

The prebuilt templates saved us a ton of design work. Look great.

5
Date of experience: Oct 25, 2025
chris_cook
Quite happy with this

Would use again without any hesitation.

5
Date of experience: Jan 21, 2026
leo_stewart
Pleasantly surprised

We have been using this for a few months now and it keeps delivering. Solid purchase. Ticket management kept our support team well organized.

4
Date of experience: May 06, 2026
Tom M.
Exceeded our expectations

Found it easy to navigate and the key features were right where I needed them. Customers got faster replies and seemed happier.

5
Date of experience: Mar 01, 2026
lily_hill
Team adoption was easy

Time invested was totally worth it.

5
Date of experience: Jan 08, 2026
eva_thomas
Impressive for the price point

Implementation was smoother than similar tools I have tested. The core functionality is solid.

5
Date of experience: Mar 10, 2026
Henry
Solid choice

Gets regular updates that actually improve things. Nice to see.

4
Date of experience: Apr 29, 2026
Nora
Happy with the results

The interface is well organized, not cluttered like some alternatives.

5
Date of experience: Apr 03, 2026

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