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Freshdesk

Freshdesk

4.7
4.7 from 101 Reviews and Ratings
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Average Rating

4.7

/
5

101 Reviews

5 Star
68%
4 Star
31%
3 Star
1%
2 Star
0%
1 Star
0%

Filtered Reviews

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Review Time

Clara
Solid from day one

Everyone on the team approves.

5
Date of experience: Apr 30, 2026
ava_clark
Happy we made the change

Simple, clean, works exactly as expected.

5
Date of experience: Jan 25, 2026
Jack C.
A valuable addition

Setup was genuinely easy. Had it configured in under half an hour.

4
Date of experience: Jan 30, 2026
Maya T.
Team adoption was easy

Does what it says on the tin, nothing more nothing less. That is exactly what I wanted.

4
Date of experience: Jan 15, 2026
Mark
Pleasantly useful

No issues at all, smooth sailing.

5
Date of experience: Mar 07, 2026
Alex S.
Solid from day one

Batch operations work reliably. Processed thousands without issues. Ticket management kept our support team well organized.

5
Date of experience: Mar 08, 2026
Ben Anderson
Pretty good overall

Feature set matches the marketing claims. That is rare these days. Ticket management kept our support team well organized.

5
Date of experience: Jan 20, 2026
Sofia Nelson
Met all key requirements

Ticked all the boxes I needed. Simple as that. Customers got faster replies and seemed happier.

4
Date of experience: Jan 10, 2026
lucas_taylor
Worth the investment

We needed something quick and this delivered without drama. Happy with the choice. Customers got faster replies and seemed happier.

5
Date of experience: Mar 17, 2026
mia_roberts
Solidly built platform

Solid enough for what I needed it for.

5
Date of experience: Feb 09, 2026

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