Zendesk

3.9
3.9 from 105 Reviews and Ratings
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Average Rating

3.9

/
5

105 Reviews

5 Star
28%
4 Star
44%
3 Star
22%
2 Star
7%
1 Star
0%

Filtered Reviews

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Review Time

owen_taylor
Better than the last one

Does not try to be everything to everyone. Focused and effective.

5
Date of experience: Apr 28, 2026
Anna Wilson
Does not let us down

Gets the job done, nothing fancy needed.

4
Date of experience: Feb 20, 2026
alex_anderson
Happy we decided to try it

Performs admirably under our workload.

5
Date of experience: Mar 22, 2026
ethan_brown
Acceptable but uninspiring

The team likes it but we have hit several frustrating limitations.

3
Date of experience: Dec 20, 2025
Leo Miller
Clean interface, smooth setup

Worth the money in my opinion, definitely.

5
Date of experience: Jan 18, 2026
Leah M.
Reliable and straightforward

We have been using this for a few months now and it keeps delivering. Solid purchase. Templates look professional without needing design skills to customize.

4
Date of experience: Jan 31, 2026
Chris W.
A valuable addition

Did what I needed it to do, no problems.

5
Date of experience: May 04, 2026
Max C.
Not awful not brilliant

Some things work perfectly, others made me scratch my head. Inconsistent experience. Took longer to set up than I expected. Once running it worked okay though. Ticketing works but the interface feels outdated.

3
Date of experience: May 06, 2026
owen_stewart
Very pleased with this

Set it up in about ten minutes and everything just worked. No complaints from my end. Customers got faster replies and seemed happier.

5
Date of experience: Oct 21, 2025
peter_mitchell
Has some good moments

The interface is okay but could be more intuitive overall. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Nov 11, 2025