Zendesk

3.9
3.9 from 105 Reviews and Ratings
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Average Rating

3.9

/
5

105 Reviews

5 Star
28%
4 Star
44%
3 Star
22%
2 Star
7%
1 Star
0%

Filtered Reviews

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Review Time

No fuss, just works

Runs like a dream, zero complaints.

5
Date of experience: May 03, 2026
Sara
Intuitive from the get go

The workflow automation saved us a good chunk of time on repetitive tasks.

4
Date of experience: Jan 28, 2026
Mason A.
Pleasantly useful

Customer support responded quickly when we had a minor question. I was skeptical at first but it won me over quickly. Would use again without hesitation. Ticket management kept our support team well organized.

4
Date of experience: Feb 22, 2026
julia_evans
Not wowed but not angry

Some frustrations along the way but ultimately got where I needed. Just about worth it. Ticketing works but the interface feels outdated.

3
Date of experience: Oct 26, 2025
Julia
Delivered as promised

Solid performance across the board with minimal issues. Meets our needs well. Gets regular updates that actually improve things. Nice to see. Ticket management kept our support team well organized.

5
Date of experience: Feb 02, 2026
Intuitive from the get go

Really impressed with the quality.

4
Date of experience: Dec 05, 2025
leah_hall
Quality product all round

Pretty happy with this purchase overall.

4
Date of experience: Nov 09, 2025
julia_green
No nonsense tool, does the job

Happy with how this turned out overall.

4
Date of experience: Dec 09, 2025
Mark Adams
Impressive for the price point

Exactly what we needed, nothing less.

5
Date of experience: Mar 27, 2026
Anna
Everything worked as hoped

Solid investment for sure.

5
Date of experience: Dec 26, 2025