Zendesk Reviews - Read Reviews About zendesk.com

Name: Zendesk
Address: 926 Business Avenue, Unit 56, Vancouver, British Columbia, V6B 1A1, United States, Vancouver, British Columbia, V6B 1A1, United States
Telephone: +17552269264
Rating: 3.9

olivia_cook Guest

2 months ago

Does exactly what I needed

The learning curve is minimal. New hires picked it up in a day. Customers got faster replies and seemed happier.

Date of experience: Jan 17, 2026

Zoe Taylor Guest

2 months ago

Smooth sailing so far

The feature set covers our needs with room to grow. Good value proposition all round.

Date of experience: Feb 13, 2026

Owen Guest

1 month ago

Good enough for our needs

The onboarding process was well structured and saved our team a lot of time. Customers got faster replies and seemed happier.

Date of experience: Nov 20, 2025

jon_walker Guest

1 month ago

Somewhere in the middle

Does the essentials right but the extras feel rushed and unfinished. Had moments where I wanted to give up but pushed through. It is okay I suppose. Ticketing works but the interface feels outdated.

Date of experience: Feb 18, 2026

Logan Campbell Guest

3 months ago

Team adoption was easy

Reliable uptime and responsive enough for our daily operations. Would recommend giving it a try. Does not try to be everything to everyone. Focused and effective.

Date of experience: May 10, 2026

Logan S. Guest

2 months ago

Good value proposition

Runs like a dream, zero complaints.

Date of experience: Mar 24, 2026

jack_morris Guest

2 months ago

Surprisingly good

A great find, will use long term.

Date of experience: Jan 09, 2026

Elena Guest

1 month ago

Good purchase decision

The learning curve is minimal. New hires picked it up in a day. The trial period sold me on this one. Been happy ever since. Ticket management kept our support team well organized.