Gorgias

3.1
3.1 from 117 Reviews and Ratings
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Average Rating

3.1

/
5

117 Reviews

5 Star
9%
4 Star
32%
3 Star
31%
2 Star
16%
1 Star
12%

Filtered Reviews

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Review Time

Chris Young
Do not waste your time

Really disappointed, sadly not what I hoped.

1
Date of experience: Nov 24, 2025
Ella
Not ready for prime time

Not what I was expecting at all honestly.

1
Date of experience: Dec 02, 2025
Grace C.
This was a letdown

The interface looks dated and clunky compared to competitors. Needs a redesign badly. Platform was slow during peak hours and frustrated our team.

1
Date of experience: Nov 09, 2025
Zoe Hill
Solid choice

Everything syncs automatically without manual intervention. Love that. The prebuilt templates saved us a ton of design work. Look great. Ticket management kept our support team well organized.

4
Date of experience: Oct 29, 2025
logan_mitchell
Worst money ever spent

Support took days to respond and then did not help at all. Feeling pretty let down. Ticket routing was broken, customers got the wrong agents.

2
Date of experience: Dec 04, 2025
Elena R.
Just about acceptable

Some real highlights but also some low points. Balanced experience.

3
Date of experience: Apr 29, 2026
amelia_mitchell
Surprisingly capable

No real complaints from my side honestly.

5
Date of experience: May 01, 2026
Liam S.
Would use again

The trial period sold me on this one. Been happy ever since. We have been using this for a few months now and it keeps delivering. Solid purchase. Ticket management kept our support team well organized.

5
Date of experience: Nov 20, 2025
Nothing special but fine

The learning curve was steeper than I would have liked. Gets better after that.

3
Date of experience: Dec 21, 2025
adam_lewis
Needs a complete overhaul

Extremely poor execution overall.

1
Date of experience: Mar 31, 2026