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Gorgias

Gorgias

3.1
3.1 from 117 Reviews and Ratings
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Average Rating

3.1

/
5

117 Reviews

5 Star
9%
4 Star
32%
3 Star
31%
2 Star
16%
1 Star
12%

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Review Time

adam_collins
Irredeemably bad

Kept running into the same bugs over and over. Clearly not ready for customers. The documentation was outdated and the UI was confusing. A recipe for frustration. Platform was slow during peak hours and frustrated our team.

1
Date of experience: Mar 12, 2026
julia_edwards
Really frustrating

Spent more time troubleshooting than actually using it. That says it all really. The dashboard kept timing out during peak hours. Almost unusable at times. Ticket routing was broken, customers got the wrong agents.

1
Date of experience: Apr 23, 2026
Tom Carter
Does exactly as described

Navigation felt intuitive right from the start. Found everything I needed quickly.

5
Date of experience: May 14, 2026
noah_collins
Pretty good overall

The onboarding guide was clear and we were up and running fast. Quite straightforward to set up and the team picked it up fast. No real issues so far. Customers got faster replies and seemed happier.

4
Date of experience: Nov 16, 2025
Isabella
A reliable workhorse

Found it easy to navigate and the key features were right where I needed them. Templates look professional without needing design skills to customize.

4
Date of experience: Feb 27, 2026
Peter
Not convinced yet

Does the job but uninspired.

3
Date of experience: Dec 06, 2025
Mark M.
Exceeded my low expectations

Time invested was totally worth it.

4
Date of experience: Apr 09, 2026
Max Young
Worst money ever spent

Could not get past the initial setup without running into problems. Gave up after a few days. Platform was slow during peak hours and frustrated our team.

2
Date of experience: Feb 03, 2026
Adam Evans
Decent start needs work

Neither here nor there really.

3
Date of experience: Apr 18, 2026
Anna M.
Try it at your own risk

Review management works but the automation could be smarter. Decent starting point. Works fine for basic needs but power users will probably get frustrated.

3
Date of experience: Jan 27, 2026

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