Gorgias

3.1
3.1 from 117 Reviews and Ratings
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Average Rating

3.1

/
5

117 Reviews

5 Star
9%
4 Star
32%
3 Star
31%
2 Star
16%
1 Star
12%

Filtered Reviews

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Review Time

Mason Collins
Exactly what our team needed

Pretty happy with this purchase overall.

4
Date of experience: May 11, 2026
Eva B.
Smooth process from start

Setup was genuinely easy. Had it configured in under half an hour. Ticket management kept our support team well organized.

4
Date of experience: Jan 20, 2026
Sofia Nelson
Fell short of expectations

Huge waste of effort and money.

1
Date of experience: May 02, 2026
Clara M.
Better options exist

Average experience, nothing to write home about.

3
Date of experience: Apr 13, 2026
Ethan Adams
Has its ups and downs

Not the worst I have used but not the best either. Right in the middle. Ticketing works but the interface feels outdated.

3
Date of experience: Oct 25, 2025
Nina
Not coming back

Not coming back sorry, that is for sure.

2
Date of experience: Dec 17, 2025
Elena B.
A reliable option

Performs admirably under our workload.

4
Date of experience: Mar 18, 2026
Anna Bell
Happy to recommend this

Feature set matches the marketing claims. That is rare these days.

4
Date of experience: May 10, 2026
Sam H.
Waste of everyone time

Review invitations were unreliable and missed many customers. Documentation was outdated and not helpful at all. Waste of time.

2
Date of experience: Dec 24, 2025
Nina
Laughably bad

Could not get past the initial setup without running into problems. Gave up after a few days. Platform was slow during peak hours and frustrated our team.

2
Date of experience: Nov 11, 2025