Gorgias

3.1
3.1 from 117 Reviews and Ratings
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Average Rating

3.1

/
5

117 Reviews

5 Star
9%
4 Star
32%
3 Star
31%
2 Star
16%
1 Star
12%

Filtered Reviews

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Review Time

Liam W.
Would pick this again

No issues at all, smooth sailing.

4
Date of experience: Oct 31, 2025
Ella Brown
Smooth operations so far

Did what I needed it to do, no problems.

4
Date of experience: May 13, 2026
Ethan
Happy customer for sure

The tool integrates with our stack perfectly. No custom work needed. Setup was faster than I expected for something like this. Ticket management kept our support team well organized.

4
Date of experience: Nov 12, 2025
Emma C.
Trying hard but no

Feels like a beta product sometimes. But when it works, it works well enough. Does the job but lacks the polish of more established options. Good enough for now. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Jan 24, 2026
Mia Roberts
Really like this tool

The trial period sold me on this one. Been happy ever since. Ticket management kept our support team well organized.

4
Date of experience: Dec 30, 2025
Tom R.
Does the basics well enough

Mediocre but not the end of the world.

3
Date of experience: Apr 20, 2026
Happy I made the switch

Exactly as described, maybe even better.

4
Date of experience: May 09, 2026
James C.
Works better than expected

The platform handles our workload without any performance issues. Got this for our small team and it fits like a glove. Everyone seems happy with it.

4
Date of experience: Mar 23, 2026
Do not bother with this

Everything broke within the first hour. Unacceptable quality.

1
Date of experience: Nov 28, 2025
Noah Hill
A practical solution for sure

The learning curve is minimal. New hires picked it up in a day. Permissions and user management were straightforward to configure. Customers got faster replies and seemed happier.

4
Date of experience: Mar 18, 2026