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Gorgias

Gorgias

3.1
3.1 from 117 Reviews and Ratings
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Average Rating

3.1

/
5

117 Reviews

5 Star
9%
4 Star
32%
3 Star
31%
2 Star
16%
1 Star
12%

Filtered Reviews

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Review Time

ben_anderson
Gave up eventually

Lost trust in this product after multiple failures in a row.

1
Date of experience: Dec 14, 2025
Julia R.
Happy customer here

Our team found it intuitive from day one. Productivity improved within the first week.

4
Date of experience: May 06, 2026
Clara Turner
Glad we finally switched

Solid enough for what I needed it for.

5
Date of experience: Apr 04, 2026
Eva Brown
Not fit for purpose

Not what I was expecting at all honestly.

2
Date of experience: Feb 28, 2026
hannah_clark
Nice find

Customer support got back to us within minutes. Refreshing change.

4
Date of experience: May 12, 2026
Ryan Adams
Not terrible, not amazing

Review management works but the automation could be smarter. Decent starting point. Knowledge base setup was okay but could be more intuitive.

3
Date of experience: Dec 15, 2025
Leo P.
Unacceptable all round

The documentation was outdated and the UI was confusing. A recipe for frustration. Platform was slow during peak hours and frustrated our team.

2
Date of experience: Feb 19, 2026
Max
Smooth implementation

No fuss, just works as it should.

4
Date of experience: Dec 29, 2025
Olivia
Decent attempt overall

The dashboard looks nice but some features are buried in menus. Could be better organized. Ticketing works but the interface feels outdated.

3
Date of experience: Feb 15, 2026
Olivia
Waste of everyone time

I rarely leave bad reviews but this one deserves it. Too many problems to count.

2
Date of experience: Jan 14, 2026

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